At Liberty, we pride ourselves on our customer service team! Here are 7 reasons are reps are the best in the industry!
Live Phone Answering
We aren’t like those other guys… you know, the ones you hate to call because you can never seem to press the right button to get you to the right place? The one where you press 0 instantly at in hopes of talking to a person. We don’t and will never implement an automated phone system. That’s not who we are. At Liberty, there is always a person to answer your call so you can get your answer as quickly and painlessly as possible!
Dedicated Customer Service Reps
Our team of customer service representatives has been with us as little as 2 years and as long as 20 years! In our office of four girls, you never have to worry about talking to someone that doesn’t know your story or needs. We strive to communicate effectively and efficiently with our customers and with each other!
AP/AR 5+ Years at Liberty
Amanda, our AP/AR representative has been with the company for over 5 years. She’s a dedicated employee with a wealth of industry knowledge. Call or email Amanda directly with any questions and she will get back to you promptly! [email protected]
Read her employee profile here.
Special Request? No Problem.
Liberty’s team knows the importance of getting it done for our customers. No request is a ridiculous request. We do what we can to make your needs happen.
We stand behind our product at Liberty. Every cartridge manufactured in our Marseilles, Illinois facility comes with a full- hassle free- 12 month warranty. All we need is the bar code off the cartridge and you will immediately receive a no cost replacement or credit for your product. We even take it one step further and provide a technical support line that your customers can call (we never answer that line “Liberty Laser Solutions”, always with a generic “Tech Support”). They can call any time during regular business hours to speak with one of three printing professionals (800)570-1986.
Let us do the hard work…
Whether it’s a web upload spreadsheet or a custom marketing piece, we got your back! Our team specializes in creating content for our customers so they don’t have to. Have in inquiry? Email [email protected] for more details!
We’re basically your mom, bff, and “A” team all in one!
At Liberty, we do whatever it takes to make our dealer’s lives easier! Our customer service team is the best in the industry! Let us do the heavy lifting for you!